1.1 Goods must be paid for in advance, whether using online credit card processing facilities, paying via telephone with a credit/debit card, direct bank transfer or cleared Cheque.
2. Your Obligations
2.1 You agree to ensure that the information that you supply to us in the Order including without limitation details of the Property is complete, accurate and up to date. You will notify us immediately you become aware of any inaccuracy contained within the Order.
2.2 You agree that any order that we may deliver to you is delivered on the understanding that it is only for your use and for the purpose that you have disclosed to us
2.3 Pre-arranged appointments with the Domestic Energy Assessor are taken on the understanding that an Adult will be present to provide access to the property at the appointment time. If the DEA is unable to obtain access to the premises within 15 minutes of their arrival at the property, then a service charge of £25 will payable to the Assessor for the missed appointment. This may also result a delay in the production time of your Order and/or affect your right to cancel.
2.4 In the case of an Energy Performance Certificate. You agree to have any insulation certificates, at the time of inspection, available to the assessor. Any instance where the certificates are not available may result in insulation being recorded as’not present’ or ‘unknown’.
2.5 You agree that if you note an error within the certificate either with the rating, recommendation or address you will highlight this within 6 months of instruction of the service. After this date we are unable to make amendments.
2.6 You agree that the service rendered commences immediately upon purchase. This includes the necessary administration and is not restricted to the site visit or production of documentation.
2.7 You agree that the service and turnaround time described is not a guarantee and accept that adherence to this may not be possible in all instances. You agree to notify us as soon as is reasonably practicable if you have not received the described service. You will not be entitled to a refund of the full service fee if you cancel your order in relation to service or turnaround time not being as described, although a partial refund may be issued at the discretion of senior management (see section 5. Cancellation).
2.8 You agree that it is your responsibility to ensure that the service ordered is both necessary and the correct service for your individual requirements. You will not be entitled to a refund of the full service fee if you cancel your order due to their being an existing EPC for the property or because the service ordered was subsequently unsuitable or no longer required for any reason, regardless of whether or not an Assessor has visited the your property.
3.1 We cannot accept any liability for any error in an EPC, which is based on any error or inaccuracy in a public register. Nor will we be liable for any information contained within an EPC, which is based on information that we have obtained from a third party (not being information derived from the public register).
3.2 We cannot accept any responsibility for any inaccuracy or error in the EPC that is based on incomplete or inaccurate information supplied by you.
3.3 Subject to any other provisions in these Conditions, we will not be liable to you for any loss,damages, costs or expenses caused directly or indirectly by a delay in delivery to you (even if caused by our negligence).
3.4 We will not be liable for any loss of actual or anticipated profits or savings, loss of business, loss of opportunity or for any special, indirect or consequential loss whether arising from a breach of these Conditions or negligence in performing the Services even if we were advised of or knew of likelihood of such loss occurring.
3.5 Our entire aggregate liability to you for direct loss arising from our being in breach of these Conditions or negligent in the course of performing the Services will not exceed the cost of the Service.
4.1 Unless expressed otherwise, the Service Fee excludes VAT at the applicable rate.
5.1 Should you wish to cancel or re-schedule an Order, you agree to give us as much notice as is reasonably practicable. However, you will not be entitled to obtain a full refund of the Service Fee if you cancel on or after the Confirmation of order. A partial refund may be issued at the managers discretion but any refund will be subject to a Service Charge. The charge levied is based on individual circumstances and the level of service provided, and can be up to 30% of the total order value (inclusive of VAT).